Protect Your Bottom Line with a Profit Wingman

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Meeting and wooing new clients carries the same pitfalls (and then some!) as meeting a new boyfriend or girlfriend. A dating wingman is a common method or tool used in today’s dating scene – or so I’m told by my footloose and fancy free...

Mice Plus Men Doesn't Equal Profit

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Have you worked on establishing or strengthening network connections today? Do you believe creating a strong network is crucial to growing your small business profit? Can all your networking needs can be met online? Warning: You are stepping mousing over profit every...

When You're NOT The Expert They're Looking For

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Not all bad clients are as obvious as Stormtroopers at a landspeeder check-point. In fact they may not be bad at all – just like we discovered Darth Vader really did have good left in him. You’ve probably been approached at some point by a person who...

Customer Service Shouldn't Be Self-Serving

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Are you all about the customer? Do you read customer service horror stories and swear “That will NEVER be me!” or “I’d never do that!”? That’s a good attitude. Admirable even. Except for one little thing. You’re not focusing...