by Nicole Fende | Blog
Are you all about the customer? Do you read customer service horror stories and swear “That will NEVER be me!” or “I’d never do that!”? That’s a good attitude. Admirable even. Except for one little thing. You’re not focusing...
by Nicole Fende | Blog
For the past two days my Kindergartner has been at home unexpectedly. The polar vortex has struck again in Minnesota, with temperatures nearing -20 degrees and wind chills dipping down to -37! Snow storms, illness (projectile vomiting is the worst), or problems with...
by Nicole Fende | Blog
I have a guilty confession to make. I LOVE old school horror movies. Friday the 13th. Nightmare on Elm Street. Halloween. Long before Scream came out, horror movie aficionados knew that there were certain rules to horror movie survival. Break the rules and you were...
by Nicole Fende | Blog
Ever open up a client email and exclaim, “They just don’t get it!” or “Weren’t they listening to me?” My personal angst is, “Don’t they remember we talked about this?!” Welcome to the world of customer service....
by Nicole Fende | Blog
Entering unknown territory is scary. Add in fog, a cryptic teacher, and larger than life nemesis and you get the cave on Dagobah. In The Empire Strikes Back Luke Skywalker decides to enter a creepy cave during his Jedi training with Master Yoda. Although Yoda tells...
by Nicole Fende | Blog
How likely is this scenario with your current and past clients? If you’re not sure then the answer is not likely. Learn how to unleash your happy clients for a bigger bottom line! This post is part of the fun (and profit) filled Word Carnival. Be entertained...
