Customer Service Shouldn't Be Self-Serving

Are you all about the customer? Do you read customer service horror stories and swear "That will NEVER be me!" or "I'd never do that!"? That's a good attitude. Admirable even. Except for one little thing. You're not focusing on the customer, you're focusing on...

Kidproof Your Small Biz Profits

For the past two days my Kindergartner has been at home unexpectedly. The polar vortex has struck again in Minnesota, with temperatures nearing -20 degrees and wind chills dipping down to -37! Snow storms, illness (projectile vomiting is the worst), or problems with...

Client Communication Explained by Prime Numbers

For the past two days my Kindergartner has been at home unexpectedly. The polar vortex has struck again in Minnesota, with temperatures nearing -20 degrees and wind chills dipping down to -37! Snow storms, illness (projectile vomiting is the worst), or problems with...

What will You Learn in the Cave on Dagobah?

I have a guilty confession to make. I LOVE old school horror movies. Friday the 13th. Nightmare on Elm Street. Halloween. Long before Scream came out, horror movie aficionados knew that there were certain rules to horror movie survival. Break the rules and you were...

Beach Read with Business Benefits – Whodunnit?

Entering unknown territory is scary. Add in fog, a cryptic teacher, and larger than life nemesis and you get the cave on Dagobah. In The Empire Strikes Back Luke Skywalker decides to enter a creepy cave during his Jedi training with Master Yoda. Although Yoda tells...

The Declaration of You Will Lead to More Profit

Ever open up a client email and exclaim, "They just don't get it!" or "Weren't they listening to me?" My personal angst is, "Don't they remember we talked about this?!" Welcome to the world of customer service. Whether you offer a service or a product, you're B2B or...

Bring Your Biz to the Beach

It's July. You wish you could be at the beach, but your business needs you. Why not bring your biz the beach? Learn how to get stuff done and have some fun.